Privacy Policy

Last updated: October 8, 2025

1. Introduction

Roadex ("we," "our," or "us") operates the Roadex Shopify Integration app (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information from Shopify

• Store information (shop domain, store name)
• Order data (customer information, shipping addresses, order details)
• Product information
• Fulfillment and shipping data

2.2 Information You Provide

• Roadex account credentials (email and password)
• App configuration settings

2.3 Automatically Collected Information

• Usage data and app interactions
• Log files and technical information
• Device and browser information

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service
• Sync orders between Shopify and Roadex systems
• Track shipments and update order status
• Provide customer support
• Improve our Service
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 With Roadex

We share order and shipping information with Roadex freight services to facilitate order fulfillment and shipment tracking.

4.2 With Shopify

We share shipment status updates and tracking information back to your Shopify store to keep order records current.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your information only for as long as necessary to provide the Service and comply with legal obligations. When you uninstall the app, we will delete your data within 30 days unless required to retain it by law.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@roadex.net
Website: https://roadex.net